Guest Post: This is the Secret Ingredient in the Contact Center
Stella Connect
OCTOBER 14, 2021
Empathy is what makes a contact center experience fantastic, the kind that leads to good reviews, high Net Promoter Scores (NPS), and return business. Explaining Empathy in Customer Service. It takes even more effort to demonstrate empathy if ‘feeling it’ doesn’t come naturally. What gets incented gets done.
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