Eptica

MARCH 23, 2016

It scored the highest satisfaction rating (69%) for purchase, but just 34% for subsequent service. In my opinion, this failure to take a holistic view of post-sales service has two main causes: 1. In some cases, customer service agents may not even be able to access the same IT systems or may have out of date customer records.

Social Media 48

Social Media Poor Customer Service Ecommerce Retail 48

Clicktools

JUNE 2, 2017

For example, sales teams equipped with the proper tools—and, better yet, aligned with service teams—can positively impact CX in big ways. Let’s explore what the best companies are doing to include CX best practices into sales processes—and why it matters. CX Best Practices for Sales Teams. Join with service.

Sales 45

Sales Customer Experience Poor Customer Service Airlines 45

delighted

APRIL 26, 2019

Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. It is most commonly measured every time one of your customers interacts with your customer service representatives.

Metrics 66

Metrics Brands Net Promoter Score Customer Experience 66

ProProfs Chat

AUGUST 8, 2019

. “Make a customer, not a sale.” The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity. No doubt, sales are important. Regular, stable sales are much more important any day.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

delighted

APRIL 26, 2019

Think of the shopping, dining or travel experiences you enjoyed most. Every interaction between a customer and your brand defines the customer experience. It is most commonly measured every time one of your customers interacts with your customer service representatives.

Metrics 47

Metrics Brands Net Promoter Score Customer Experience 47