C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired.

Customer Relationship Management 178

Customer Relationship Management NPS CRM Loyalty 178

Quadient

MAY 23, 2022

Quadient is a global leader in the document management industry. Recognizing the frequent and costly mistakes that occur at the fulfillment level at contact centers, the company has launched products that address the problems of communications management within the contact center environment. Customer Experience. Experience.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Confirmit

MAY 29, 2018

True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting.

Employee Engagement 51

Employee Engagement Customer Relationship Management Innovation Customer relationships 51

NobelBiz

FEBRUARY 13, 2024

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. These features range from managing calls to analyzing customer data. This advanced routing system is a testament to NobelBiz’s commitment to delivering customer service excellence.

Call Center 59

Call Center Self Service Software Contact Center 59

CSM Magazine

JUNE 4, 2020

When many organisations are looking to outsourcers for additional resource, this is a good opportunity to reflect on the lessons learnt in the industry. Data privacy, protection and crisis management – in fighting for business, brands have focussed on the power of marketing they can derive from using customer data.

Omni-Channel 52

Omni-Channel Consulting B2C Customer Relationship Management 52

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. White Papers. Give customers one-on-one attention. Proactively reach out to loyal customers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

CSM Magazine

FEBRUARY 14, 2017

By combining great CRM and contact centre infrastructure together, smart things can be done to enhance the customer experience. Customer relationship management (CRM) is a moving target of definitions and associations. First and foremost CRM can help the customer reach the best resource to deal with their query.

CRM 40

CRM Engagement Net Promoter Score Analytics 40