Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. All these allow you to entice your customers to choose your business over your competitors. It does this by automatically assigning leads to the right groups.

Tools 98

Tools Effort Score Social Media Gamification 98

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Post-call analytics, on the other hand, delve deeper into each interaction, offering insights into customer behavior, agent performance, and potential areas for improvement.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

SurveySparrow

OCTOBER 18, 2022

Agent workspace : Enable your support team to manage customer interactions across all channels from one virtual workspace. . Ticketing system : View customer history, track and resolve customer issues and enable CSMs to view team performance at a glance. . Key Features. For more details, head to their pricing page. .

Software 52

Software Self Service Customer Service Knowledge Base 52

NobelBiz

JUNE 5, 2023

According to Crunchbase , businesses that don’t cold call experience 42% less growth than those who do and 82% of buyers accept meetings with sales reps who proactively reach out (according to RAIN Group ). Regular training programs, incentives, and supportive management can help to motivate agents and boost their performance.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

FEBRUARY 22, 2023

Your managers will notice an increase in productivity in all areas of their everyday job. A good contact center solution should have a backup plan to guarantee that your business can manage customers during downtimes. 7- Absence of updated productivity tools To keep your customers happy, you must make changes in your technology.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

CSM Magazine

DECEMBER 10, 2015

Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. In addition, Intelecom now offers a standard integration to customer service platform, Zendesk. This latest release sees the introduction of enhanced web Chat, wallboard and media archive capabilities.

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40