Bold360

APRIL 12, 2021

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. How is customer engagement changing in the new normal? How is customer engagement changing in the new normal? As self-service tools improve, customer adoption is rising. .

Self Service 52

Self Service Customer Engagement Trends Engagement 52

Joe Rawlinson

AUGUST 9, 2017

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

CSM Magazine

JULY 3, 2020

Most UK firms are doing a good job of collecting, analysing and enhancing customer experience (CX). And many are now turning their attention to employee and supplier experience, according to a recent report. Robust and effective supplier relationships also contribute hugely to delivering the best customer experience.

Self Service 52

Self Service Telecommunications Customer Relationship Management Software 52