Retently

MAY 31, 2024

The Connective Tissue of a Company The first non-technical hire you make needs to be in Customer Success. Customer Success is the bridge between what your company does and what your customers need you to do. They offer a look into the minds of your customers and can shape the direction of your entire firm.

Customer Success 146

Customer Success Management Net Promoter Score Feedback 146

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

SmartKarrot

OCTOBER 27, 2022

Automation can help you better manage your client services team’s workload by removing some repetitive tasks involved in day-to-day operations. It is essential to create these personas to better understand who your clients are and what they want from their service providers. Define your customer service strategy.

B2B 10

B2B Social Media Sales Examples 10

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. He authored the Customer Success book for Wiley! Kate Leggett. Nick Mehta.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. He authored the Customer Success book for Wiley! Kate Leggett. Nick Mehta.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130