Customer Philosophy, Employee Engagement and Survey

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Customer Philosophy

Employee Engagement

Survey

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

Until this difference is recognised and acted up organisations will continue to grapple with the challenge of ‘employee engagement’ Why should I engage with you and your organisation when I do not feel myself cared for – as a unique human being? Does this difference matter? Of course it matters!

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Maz Iqbal

OCTOBER 16, 2014

Because you can get a bunch of people together and get them doing customer journey mapping without any disruption to organisational politics or day-to-day operations. Is that why customer journey mapping, and VoC surveying, are so common place. And action that actually changes anything worth changing so rare?

Customer Journeys

Customer Journeys Case Study Customer Philosophy Customer Experience

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

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Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Webinars

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