Customer Philosophy, Employee Engagement, Management and Survey

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

So I find that organisations care a great deal about their employees including but not limited to: Attracting the right people to become employees of the organisation; Keeping the most valuable employees; Getting more out of their existing employees (productivity, collaboration, teamwork, ideas.); Of course it matters!

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Maz Iqbal

OCTOBER 16, 2014

Because you can get a bunch of people together and get them doing customer journey mapping without any disruption to organisational politics or day-to-day operations. Is that why customer journey mapping, and VoC surveying, are so common place. Managers at all levels of the organisation. Who does this threaten?

Customer Journeys

Customer Journeys Case Study Customer Philosophy Customer Experience

Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

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