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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. We then present the solution architecture, highlight its main components, and describe the customer journey from interacting with Amazon Lex to escalation to an agent.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. While this may seem daunting, there is no better time than the present to get started on the customer journey. customer exhibitors at MWC 2018: Verto Analytics. TBCASoft, Inc.

Trends 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. While this may seem daunting, there is no better time than the present to get started on the customer journey. customer exhibitors at MWC 2018: Verto Analytics. TBCASoft, Inc.

Trends 84