Customer Insights Hospitality Innovation Rewards Programs 
Currency Alliance
JUNE 16, 2020
While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Disruptors show us how it’s done.
SuiteCX
JANUARY 19, 2015
Key Learning: Bringing in partners is a good way to shore up limited resources during a major implementaDon.
Currency Alliance
FEBRUARY 26, 2019
Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). The future represents much more collaboration among brands to serve common customers more effectively.
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