Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. What’s NPS All About?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. The average response value is your Net Promoter Score (NPS). The general sense is that you wouldn’t recommend a product or service you didn’t like to a friend or colleague so it’s a true indication of the customer’s own feelings about the product.

Feedback 98

Feedback Survey Management Net Promoter Score 98

Win the Customer

FEBRUARY 3, 2016

Tapping into customer insight is fundamentally about ease of use. AskNicely provides customer feedback software based on the Net Promoter Score (NPS) analytic framework. It incentivises customer feedback through simple ‘one tap’ feedback. Dashboard analytics features: Net promoter score.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Self Service 52

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132