Customer Focused, Handbook, Multi-Channel and NPS

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Voice of the Customer – 17 Best Tips from CEOs and Leaders

Survicate

MARCH 20, 2019

The result: a list of actionable tips & best practices that will guide you through the ins and outs of putting your customers first. Let’s start with what our experts have to say on cross-organizational changes: Embrace customer focus, organization-wide. Stay close to customer service, no matter how big your company grows. “

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Tips Customer Centricity Social Media Insurance

Customer Experience Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Voice of the Customer – 17 Best Tips from CEOs and Leaders

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