ProProfs Chat

JUNE 30, 2020

He helps customer service teams unlock their unimaginable potential. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. Jill Griffin created a buzz after releasing the book Customer Loyalty: How to Earn, How to Keep it. Loyalty 3.0:

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

MARCH 21, 2023

Customer Satisfaction Score (CSAT): CSAT measures the satisfaction scores of customers based on their interaction with your organization. It is typically measured with the help of surveys that customers receive after buying your product or interacting with a support agent. Find out where your customers usually lurk.

B2B 52

B2B Customer Journeys Customer Experience B2C 52