Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?

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Customer Service Training Training Customer Service Contact Center 107

ShepHyken

FEBRUARY 24, 2020

Once again, it’s the service that is helping to drive their loyalty. While you may or may not be a retailer, the thinking behind their customer-focused solutions is something everyone should study. Everything from privacy to technology to personalization and more is covered in this article.

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Customer Service Exceptional Customer Service Retail Ecommerce 106

ShepHyken

AUGUST 31, 2020

The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.

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Customer Service Social Media Customer Service Training Infographics 108

Integrity Solutions

OCTOBER 27, 2021

After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.

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Customer Service Self Service Banking Culture 67

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Top 10 Customer Service Blogs to Follow in 2017 by Daniela Puzzo.

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Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

OCTOBER 17, 2022

Due to the huge increase in the number of digital interactions the typical customer has had over the past few years, customer expectations have grown while customer patience has decreased. My Comment: Think about the technology that has changed our lives in the past 50 years (if you’re that old).

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