Customer Focused Customer Service Training Exceptional Customer Service Self Service 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
OCTOBER 11, 2021
4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Same for CX.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Integrity Solutions
OCTOBER 27, 2021
After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.
ShepHyken
MAY 30, 2022
So many questions, problems, and complaints are answered and resolved using a form of customer support other than the phone. Our customer service research found that while 71% said they would use self-service tools, 65% still want to use the phone first. But that doesn’t mean these digital options are the best.
ShepHyken
OCTOBER 17, 2022
These new, high service expectations leave businesses scrambling to deliver ideal service experiences across multiple entry points in customer journeys and in digital channels like apps, chat and self-service. My Comment: I love the opening line of this article: “Who comes back for average customer experience?
Expert insights. Personalized for you.
110 
Let's personalize your content