Clicktools

MAY 30, 2017

These speak to the financial impacts of customer retention, realities of re-purchase, and the ripple effect of loyal customers: Profound Financial Impact: As Esteban Kolsky presented at our C3 conference , it is six to seven times more expensive to attract a new customer than it is to retain an existing one.

Gamification 40

Gamification Customer Centricity Customer Retention Financial 40

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132