Customer Bliss

JUNE 20, 2017

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. One major lesson during that time: “When does the experience begin?” About Jackie.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Forrester

JUNE 4, 2015

At Forrester's Forum for Customer Experience Professionals , June 16 & 17, Blaine Hurst, Chief Transformation Officer at Panera, will be sharing lessons learned from this massive innovation initiative. a truly enhanced guest experience, powered by technology and enabled by ops excellence.

Guest Experience 40

Guest Experience Customer Experience Professionals Innovation Technology 40

Forrester

MAY 2, 2015

And that means it's time to announce the confirmed list of speakers for our biggest event of the year: Forrester's Forum For Customer Experience Professionals in New York (CXNYC), June 16th and 17th. This year's event features more guest speakers, from a wider range of industries, than ever before. Why these folks?

Guest Experience 40

Guest Experience Hotels Customer Experience Professionals Innovation 40

Forrester

MAY 2, 2015

And that means it's time to announce the confirmed list of speakers for our biggest event of the year: Forrester's Forum for Customer Experience Professionals in New York, June 16 and 17. This year's event features more guest speakers, from a wider range of industries, than ever before. · Blaine E.

Guest Experience 40

Guest Experience Hotels Customer Experience Professionals Groups 40