Top 5 Customer Service & CX Articles for the Week of July 10, 2023
ShepHyken
JULY 10, 2023
Gen Z’s Reaction to Negative Brand Experiences: The Confluence of Customer Service and Technology by Adam Torkildson (ReadWrite) The reactions and preferences of Generation Z (Gen Z) consumers are playing an increasingly pivotal role in shaping brand strategies. Connect with Shep on LinkedIn.
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