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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Marsha Collier.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Marsha Collier.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link].

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Brand Management: What’s Customer Experience Got to Do with it?

ImprintCX Articles

A cottage industry of “certified” experts and “CX influencers” emerged who may or may not have real-world, practical experience designing, implementing, and managing strategic CX transformations. Facilitate workshops so everyone understands their roles and impact.

Brands 52
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CEO’s Guide to Growth through Customer Experience Alignment

Answer Dash

Customer Management Clarity Clarity is strengthened by unifying the various roles that manage customer experience across your company. Establish the basics simultaneously across the building blocks shown in this model, to earn customer trust, engagement, retention, loyalty and lifetime value.