6 Verbal Aikido Tactics Everyone Who Handles Difficult Customers Should be Using
Myra Golden
NOVEMBER 15, 2016
The owner, I’ll call him Mike, noticed that his sales team seemed to overwhelmed on the sales floor, but that conversion rates were staying level – and revenue was dropping. Concerned about the jump in claims and returns, began closely watching the activity of his sales employees. What he found was startling.
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