Lumoa

NOVEMBER 10, 2021

To do that, you’ll need to come up with a strategy for how you integrate multiple technologies to attract, retain, and delight your customers at every stage of your sales pipeline. You can accomplish this feat by focusing on your customer experience design. What is Customer Experience Design?

Customer Experience Design 208

Customer Experience Design Customer Experience Customer Journeys Touchpoint 208

Experience Investigators by 360Connext

JULY 28, 2020

Customer experience leaders are often told to “create a better customer experience” with little more than a pat on the back and an annual customer survey. There is a lack of understanding around what customer experience really is, and perhaps more importantly, what it takes to deliver it.

Strategy 225

Strategy Customer Journeys Customer Experience Net Promoter Score 225

Strativity

NOVEMBER 20, 2019

We typically recommend organizations start with an internal workshop that engages two dozen mid-level, cross-functional employees in the process of defining key aspects of the customer experience — including the myriad of touchpoints, success drivers, emotions, etc. Learn More: Our Customer Experience Consulting.

Consulting 53

Consulting Customer Journeys Touchpoint Policies 53

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. There are countless tools that you could trust with the data collection you need to start designing a killer CX program, but here are a few of the best. Survey Monkey. While Survey Monkey has more users, Typeform is still a popular and useful tool.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. There are countless tools that you could trust with the data collection you need to start designing a killer CX program, but here are a few of the best. Survey Monkey. While Survey Monkey has more users, Typeform is still a popular and useful tool.

Technology 40

Technology Customer Experience Consulting Analytics 40

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Craft service training that actively incorporates the customer (live).

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40