CustomerSuccessBox

JUNE 21, 2022

The relationship that you have with your customers should be more of a ‘partnership’ than a ‘vendor-client’ relationship. This introductory meeting lets the onboarding team know the customer and their business well. Customers, usually, stay loyal to a firm that invests its resources in onboarding content.

Strategy 52

Strategy Customer Retention Video Resources 52

West Monroe

APRIL 18, 2017

Failure to truly consider their customers and their needs. Failure to listen to customers effectively. Evolving too slowly to stay relevant ( see our white paper on agile transformation for some examples). In all of these cases empathy plays a key role – both for the customer AND for the companies and their employees.

Airlines 40

Airlines Customer Journeys Effort Score Social Media 40

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. Create a digital roadmap for your customers’ journey.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

JANUARY 14, 2020

With a unified view of the customer across all channels, agents can resolve queries more easily, increasing their overall capacity. Increased customer satisfaction. Customers expect agents to have access to their whole story when they reach out for support. Create a digital roadmap for your customers’ journey.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131