Customer Expectations, Handbook and Return on Investment

What Does It Take To Be a Client Success Specialist? Which Are the Top 5 Books on Client Success?

SmartKarrot

NOVEMBER 16, 2022

Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. Keeping customers satisfied is now the job of the client success specialist because customers are expecting more from the things they purchase and because products are becoming more complex.

Handbook

Handbook Customer Success Chief Customer Officer Analysis

Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

SmartKarrot

OCTOBER 16, 2020

A larger customer base also gives you the buffer to yield when attrition does not take place. When you are hit by attrition, you will surely see a drop in return on investment (ROI) and revenue. A modern customer expects you to understand him or her. Poor Revenue and ROI. To say the ‘goes without saying.’

Measurement

Measurement Handbook ROI Return on Investment

Customer Experience Update

What Does It Take To Be a Client Success Specialist? Which Are the Top 5 Books on Client Success?

Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

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