ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng. Seriously, it is a good look into what customers expect and want from the companies they do business with.

Self Service 104

Self Service Customer Service CRM Infographics 104

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. CMSWire) Customer loyalty refers to customers who continue to do business with a brand as a preference over competitors. Here is an infographic.

Loyalty Programs 64

Loyalty Programs Customer Service Infographics Chatbots 64

ShepHyken

JANUARY 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service.

Customer Service 0

Customer Service Survey Infographics Tips 0

ShepHyken

NOVEMBER 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Gypsy and Your Customers Expect Kindness by Chip Bell. Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Just some good customer service insights.

Infographics 83

Infographics Customer Service Social Media Tips 83

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

ShepHyken

APRIL 16, 2018

Each week I read a number of customer service and customer experience articles from various resources. My Comment: One of the most powerful customer experiences strategies you can deliver to your customers has nothing to do with customer service. My Comment: Do you have customer service standards?

Customer Service 48

Customer Service Infographics Retail Tips 48

ShepHyken

NOVEMBER 9, 2016

Are you guilty of disrespecting your customers? Our friends at Provide Support sent over an awesome infographic about different reasons customers don’t like the companies they do business with. Acting with urgency builds confidence and makes the customer feel as if you care about taking care of their problem.

Self Service 128

Self Service Infographics Social Media Customers 128