Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. With that in mind, here are four predictions on how brands will step up their game in the new year. View the original article.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Customers That Stick

NOVEMBER 10, 2014

A collection of the best posts about customer service and the customer experience we read this past month. Are You Practicing Wild Empathy? - “Customer empathy is not a pity-party!” Customer Service 24 Tips: Customers Want it Easy & Valuable - How hard is it for your customers to do business with you?

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40