Esteban Kolsky

AUGUST 26, 2015

Here is the scoop… A couple of years ago I started working with a large number of brands on their approach to mobile customer service. We tried, experimented, tested different things and in the process I came up with a nifty little model for adoption of mobile customer service which I have been improving ever since.

Mobile Customer Service 60

Mobile Customer Service Video Customer Service How To 60

CSM Magazine

NOVEMBER 17, 2020

Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services. Discover how to deliver a better mobile experience which will delight your users – Explore the opportunities for automation, asynchronous messaging & AI.

Meeting 52

Meeting Consumers Mobile Customer Service User Experience 52

Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. Learn how to turn your contact center into a hub of customer intelligence.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Omni-Channel 100

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • ROI Of Customer Service & Customer Experience. • How to Measure Customer Experience: Performance Management Maturity-Upcoming.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Customers That Stick

NOVEMBER 10, 2014

A collection of the best posts about customer service and the customer experience we read this past month. Are You Practicing Wild Empathy? - “Customer empathy is not a pity-party!” Customer Service 24 Tips: Customers Want it Easy & Valuable - How hard is it for your customers to do business with you?

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Joe Rawlinson

APRIL 25, 2018

Basically, you can make a window to any of your services via a mobile app. Customers will love it. In fact, 75% of customers rely on the Internet and their smartphones when they shop. Additionally, 50% of these customers prefer to use a mobile customer service app before any other means at their disposal.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Win the Customer

JUNE 5, 2017

But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Empower your representatives with the right tools and processes from the start to transform their role into proactive customer service agents. Here’s how to get started. Meet virtually.

Customer Service 88

Customer Service Guidelines Virtual Call Center Call Recording 88