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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. Author: Gokcen Onur Categorie(s): Customer Engagement Customer Experience Customer Service Mobile Multichannel Customer Service Social Media The rise of the smartphone has transformed how people interact with each other, brands and the world around them.

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Mobile Tools for Better Customer Experience

Bold360

From adopting mobile marketing strategies to optimizing your website for mobile use to streamlining mobile customer service, there are a lot of ways to offer customer support and enhance customer service through mobile solutions. With that in mind, we?ve

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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Calabrio

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials.

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Monthly Mash and The Omnipresent Customer

Customers That Stick

Customer Service ‘Top 10’: Our Best Blogs To Get Your Customer Experience Primed For the Holiday Rush - Compilation post from Disney Institute will help you get your Customer Experience holiday ready. Twenty four tips to make it easier for them.

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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

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Nailing the Numbers – Your Future Equals Your Customer Experience

Michelli Experience

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator.

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Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact Solutions

Natalie Petouhof

announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Personalization Engine: Providing Intelligent One to One Service. Cloud-based Solutions Extends Engagement Optimization Across Smartphones, Tablets and Personal Computers. Verint ® Systems Inc.