Bold360

APRIL 20, 2016

With the whole world going mobile, and omni channel retail solutions being all the rage, it?s s important for businesses to cater to every aspect of a customer?s s mobile experience. ve compiled a list of best-in-class tools to keep your mobile customers engaged: With that in mind, we?ve

Omni-Channel 60

Omni-Channel Tools Customer Experience Mobile Customer Service 60

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Omnichannel Will Continue to Expand.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Customers That Stick

NOVEMBER 10, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Omnipresent Customer. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ?

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Natalie Petouhof

FEBRUARY 22, 2016

Tweet Cloud-Based Customer Service and Customer Experience. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Personalization Engine: Providing Intelligent One to One Service. This will advancing mobile self-service and engagement.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

SmartKarrot

FEBRUARY 16, 2022

Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. Providing a high-quality customer experience can save up to 33% of customer service costs. What do customers have to say about customer experience? 50% of the consumers in the U.S.

Customer Experience 10

Customer Experience Social Media B2B e-support 10