SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. The pandemic has been hard on customer service professionals who represent the backbone of the call centre. Reporting Findings Webinar.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Beyond Philosophy

OCTOBER 24, 2014

You need to think about the role sounds can play in the experience, as well as smell, taste and touch. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014.

ROI 74

ROI Net Promoter Score CEM Conference 74

Verint

JULY 6, 2017

CRMXchange Roundtable: Best Practices in Workforce Management. July 11; Online Webinar. Jenni Palocsik, senior director, solutions marketing, will present “Best Practices in Workforce Management” at 2 p.m. destinationCRM.com Roundtable: Engaging Customers with Smart Customer Service. July 12; Online Webinar.

Customer Insights 36

Customer Insights NPS Employee Engagement Analytics 36

Verint

AUGUST 1, 2017

August 1-24; Webinar Series. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 3; Webinar. CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. August 22; Webinar. Verint Summer School 2017.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Solvvy

NOVEMBER 18, 2019

To make matters worse, both agents and customers don’t have nearly as much time (or patience) as they usually do, which can be a recipe for a sour customer experience. . The outcome is increased employee engagement, team morale, and retention rates. How to Make Your CX a Jolly Good Time For All. ” .

Self Service 9

Self Service ROI Customer Experience Management Employee Engagement 9

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. What Are the Benefits of Customer Experience Management? How Can Confirmit Help You?

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45