CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service?

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

ShepHyken

JUNE 24, 2019

Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. My Comment: Here is a great testimonial to the combination of a great customer experience and product.

Customer Service 113

Customer Service Poor Customer Service Tips Hotels 113

Kayako

DECEMBER 8, 2016

Customer support teams strive for excellent service but what if they don’t deliver? We wanted to know: could a poor customer service experience end a customer relationship forever? Could you win back a customer who had previously left due to poor customer service? The results.

Consumers 120

Consumers Customer Service Poor Customer Service Airlines 120