ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

InMoment XI

FEBRUARY 7, 2024

What is Integrated CX Integrated CX platforms unify customer feedback signals from a multitude of feedback signals (listed below), blending them into a cohesive whole. This method represents a novel and comprehensive strategy for an industry that, for many years, has predominantly focused on survey data, offering a limited perspective.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. The goal is for customers to see your business as excellent and become passionate advocates.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

CSM Magazine

JULY 13, 2022

Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google. Also, friendly customer service plays an important role here, but so does the technology you employ. Customer loyalty programs.

Touchpoint 69

Touchpoint Customer Journeys Self Service Chatbots 69

SurveySparrow

JANUARY 20, 2020

Most businesses miss out on the big picture when they don’t have a marketing strategy on post purchase experience, that is set in stone. Your customers traverse through a myriad of emotions after they make the purchase. This is the prerogative of the customer success team. That’s how powerful it is. #18

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52

ShepHyken

FEBRUARY 11, 2022

If there’s a delay in transit or items are arriving sooner than expected, your customers should be the first to know. . Have a direct line of communication with your customer service team, whether that be by phone, email, or online chat. Messages like this are one of the best ways to instill customer confidence. .

Customer Experience 67

Customer Experience How To Loyalty Programs Loyalty 67