Team Support

APRIL 3, 2020

Here are 3 secrets to building a great B2B customer support team. It’s all about your customer onboarding experience. There’s a similar dynamic between customer onboarding and customer support. This concept applies not only to customers, but also to agent morale and company culture. Now the secrets are out!

B2B 64

B2B Competitive Advantage Customer Confidence Customers 64

ShepHyken

APRIL 25, 2018

There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. And, they didn’t get there by disappointing their customers. The customer tells other people.

Customer Confidence 62

Customer Confidence Customer Service Training Course Customer Service 62

ShepHyken

JANUARY 10, 2018

Sometimes, the most common-sense customer service tips are the most important. A while back, I was talking to my lawyer about the “client service” I experience from him and his firm. Customers want to know that you are focused on them. So, there’s nothing fancy to teach for today’s customer service lesson.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46