ClientSuccess

JUNE 13, 2017

For those of you in customer success and sales, it’s nearly impossible to go a day without hearing words like “churn”, “retention”, and “revenue”. Those 3 phrases go hand-in-hand with ensuring that your organization is set up for long term success, and that your customers are happy with your products. Churn, Retention, Revenue.

Measurement 43

Measurement eBook Metrics Customer Retention 43

ClientSuccess

FEBRUARY 27, 2018

While it can be easy to onboard a customer and keep them stuck in a ‘customer-only lane,’ it’s important to realize that all departments have something unique to share with customers, and because of this the customer journey must travel between departments. How is your sales team building value during the sale?

Customer Journeys 40

Customer Journeys Metrics Case Study Customer Satisfaction 40

Comm100

APRIL 12, 2018

What service are you going to provide after the sale to differentiate your company from the competition? In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. Next, changes that are likely to have an impact are made to the customer journey.

NPS 156

NPS Measurement Effort Score Customer Experience 156

ClientSuccess

OCTOBER 16, 2017

A customer’s relationship with a brand begins with the very first sales call or email. Every single interaction from then on impacts the success this customer will have throughout their journey. From a day-to-day activities standpoint, many departments’ goals and KPIs should already focused around customer success.

Culture 41

Culture Customer Success Company Customer Journeys 41