ClientSuccess

APRIL 25, 2017

3 Ways How to Build a Customer’s Perspective Journey Map. All customer success professionals have an idea in their minds about what the ideal customer journey map looks like. Customer Journey Map. View a high rez version of the customer journey map.

Customer Journeys 40

Customer Journeys Customer Centricity eBook Customer Success 40

ClientSuccess

FEBRUARY 14, 2023

Here are some other activities customer success teams can do to practice empathy: Conducting and reviewing customer feedback exercises like interviews and surveys Creating and examining customer personas Building and analyzing customer journey maps Why is empathy so valuable?

Customer Success 80

Customer Success Customer Journeys eBook Exercises 80

ShepHyken

SEPTEMBER 27, 2021

(PR News) How can social media leaders create a steady cadence of fresh, customer-centric social posts, especially when formal case studies are resource-intensive and can take months to produce? Find ways to promote your customers on social media. (And What you need now are hyper-personalized customer journeys.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19

ClientSuccess

JUNE 13, 2017

In this first blog of a two-part series, we will explore 4 major calculations (that can also be found in our latest ebook) for determining customer health, which can be thought of in pairs of two, with each set containing a “positive” measurement and a “negative” measurement. Customer Retention Rate (CRR). Two Part Series.

Measurement 43

Measurement eBook Metrics Customer Retention 43

ClientSuccess

FEBRUARY 27, 2018

Every single person at an organization touches the customer lifecycle , whether it’s marketing at the pre-buying stage or product in the adoption stage. First, it’s imperative to align departments across the entire customer journey. What data can marketing collect up front to insure fit and success?

Customer Journeys 40

Customer Journeys Metrics Case Study Customer Satisfaction 40

Comm100

APRIL 12, 2018

While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the 21st century, many companies are facing hordes of competition in almost every market. Next, changes that are likely to have an impact are made to the customer journey.

NPS 155

NPS Measurement Effort Score Customer Experience 155

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. Marketers often must work directly with customers to capture success stories or develop upsell marketing campaigns. Ultimate Guide to SaaS Customer Success Metrics.

Culture 41

Culture Customer Success Company Customer Journeys 41