Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. Knowing where your bot will interact with customers will also help you decide what you can expect of it. How about all of the above?

Chatbots 115

Chatbots Customer Journeys Knowledge Base How To 115

CSM Practice

AUGUST 26, 2019

In this conversation, Paul shares lessons learned from his own experience implementing Customer Success software solutions. He also focused on system selection criteria as well as implementation tips. Changing management is hard but critical to the success of a CS team.

System 49

System Customer Success Net Promoter Score ROI 49

Comm100

FEBRUARY 22, 2018

This blog post will give you the run-down of everything you need to know about Chatbot decision trees before designing your Chatbot, and with tips to help you effectively plan and map your bot’s content. Knowing where your bot will interact with customers will also help you decide what you can expect of it. How about all of the above?

Chatbots 102

Chatbots Customer Journeys Knowledge Base How To 102

Integrity Solutions

SEPTEMBER 28, 2023

At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. Customers expect to have their needs and opportunities looked out for. In This Post You Will Learn: What Does Customer Service Mean? Who can blame them, really.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ChurnZero

JANUARY 28, 2022

Document everything. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. Document Everything. So, document as you go. Establish your audience. Define clear expectations.

Software 98

Software How To Feedback Training 98

ChurnZero

JANUARY 28, 2022

Establish your audience Define clear expectations Execute your rollout strategy Collect feedback and adapt Document everything I’d be lying if I said I came up with these strategies on my own. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. Document everything Finally, write it all down.

Software 52

Software How To Feedback Training 52