Experience Investigators by 360Connext

MAY 11, 2021

Customer experience exists whether you are intentional about it or not. After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. When leaders say this, what they really mean is, “We’re just getting started with customer experience management.”

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Alida

MAY 27, 2021

Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.

Infographics 162

Infographics Touchpoint Customer relationships Customer Experience Management 162

BirdEye

MAY 14, 2021

The sheer number of digital touchpoints that are now available to consumers today means there’s no sure-fire way to know precisely how people discover your products — or what they’ll do next. A customer can discover your business through review sites, social media, or search engines. The post The customer journey is changing.

Customer Journeys 89

Customer Journeys Marketing Touchpoint Social Media 89

Customer Alignment

OCTOBER 2, 2017

They explored the adoption of effective Customer Experience management practices amongst the sample and whether the foundations for Customer Experience excellence were in place. Leaders and Laggards face similar Customer Experience challenges.

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40