[Infographic] 4 Pillars of CXM Value
Alida
MAY 27, 2021
Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.
Customer Change Customer Experience Management Customer relationships Interaction 
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Accelerating the Customer Experience post-COVID
Lumoa
AUGUST 23, 2021
New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.
10+ Years Later: How Customer Experience Has Shaped The Banking Industry
Qualtrics
FEBRUARY 21, 2020
These new industry dynamics – along with the rising popularity of CX generally – are driving banks to invest in developing strong, long-term customer relationships. consumers to rate their interactions with 294 organizations across 20 industries, including banking. Losing business because of poor experiences.
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