Strativity

SEPTEMBER 2, 2015

A customer-centric mentality is reflected in a company’s attitudes and behaviors. It’s presence, or lack thereof, can ultimately strengthen, or weaken, customer relationships. Click here to download our Voice of Customer infographic to discover more about what customers are saying about their experiences.

Voice of Customer 40

Voice of Customer Infographics Customer Centricity Study 40

Strativity

SEPTEMBER 2, 2015

A customer-centric mentality is reflected in a company’s attitudes and behaviors. It’s presence, or lack thereof, can ultimately strengthen, or weaken, customer relationships. Click here to download our Voice of Customer infographic to discover more about what customers are saying about their experiences.

Voice of Customer 40

Voice of Customer Infographics Customer Centricity Study 40

InMoment XI

NOVEMBER 2, 2021

Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. A well-built voice of customer (VoC) program enables organizations to anticipate what new customers are seeking in a brand and thus be ahead of the curve. 2: Customer Retention.

ROI 260

ROI Customer Retention Infographics eBook 260

Alida

DECEMBER 7, 2018

View Infographic. Yet, most companies are still failing to meet customer expectations and become more customer-centric. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. The retail industry is only set to become more competitive.

Customer Centricity 201

Customer Centricity Retail Infographics Multi-Channel 201

Strativity

SEPTEMBER 15, 2015

Making Customer-Centric Strategies Take Hold. This brand new Harvard Business Review report, sponsored by Strativity, explores the challenges faced when implementing customer-centric strategies. More… [Webinar] Learn more about making customer-centric strategies take hold.

Customer Centricity 40

Customer Centricity Strategy Infographics Study 40

SurveySparrow

JULY 31, 2023

Did you know that companies that prioritize the voice of their customers can achieve a 10 times higher customer satisfaction rate compared to their counterparts? Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty. What is Voice of Customer Data Analytics?

Analytics 52

Analytics Social Media CEM Effort Score 52