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Redefining your CX strategy: The COVID-19 Effect

Interactions

So how can businesses redefine their customer experience or customer service strategy to fit this world? We have some thoughts: Leading with empathy and care – starting from your employees. Reimagining Customer Service Strategy. Are you ready for AI or Virtual Agents?

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Recommended for you: Is Your Contact Center Ready for the New Year?