article thumbnail

4 ways that enterprise virtual agents will evolve

Interactions

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .

article thumbnail

How to Manage a Virtual Agent – Fate of the Bots | The Times They Are a-Changing: Talent in the Contact Center Part 7

SaleMove

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. But what about the bots?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

AI and Customer Care: The Future is Here

BlueOcean

Consider that the large majority of customer interactions are currently transactional processes. Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. The Future of AI in the Contact Center.

article thumbnail

How to Manage a Virtual Agent – Fate of the Bots | The Times They Are a-Changing: Talent in the Contact Center Part 7

SaleMove

In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches. But what about the bots?

article thumbnail

When it comes to CX, Conversational AI is the only game in town

Interactions

Brands who implement Conversational AI applications like virtual agents can deliver exceptional customer experience with added benefits like decreased operational costs, improved CSAT, and increased agent productivity. Even if live agents are unavailable, virtual agents can handle unlimited conversations.

article thumbnail

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing. So, of course, we’re biased.

article thumbnail

How Conversational AI Can Optimize Your Workforce

Interactions

According to an article in the Wall Street Journal , “The average number of live job openings in call, contact and customer care centers advertised on Ziprecruiter.com in February was more than double that of the average the year earlier before the pandemic, according to the recruitment platform.”. Grow your business. Ensure Security.