ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Lynn Hunsaker.

Customer Care 66

Customer Care CRM Customer Experience CEM 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Lynn Hunsaker.

Customer Care 59

Customer Care CRM Customer Experience CEM 59

NobelBiz

FEBRUARY 22, 2023

Improved customer retention Many organizations suffer from high churn, especially in customer retention. In that case, you can boost customer loyalty and thus increase your customer lifetime value. How to use Customer data analytics?

Contact Center 52

Contact Center Analytics Data Call Center 52

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. This year, 68% of high performers reported having a role or a team dedicated to customer journey management.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. At Khoros, she will be responsible for the success across all stages of the Khoros customer journey and lead the company’s customer organization. “We

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Indirect feedback: When customers talk about the company but not necessarily to it. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101