ShepHyken

MARCH 7, 2018

These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They’re your front line for your customers. And they’re often referred to as CSRs, or customer service representatives. Follow on Twitter: @Hyken.

Customer Service Representative 178

Customer Service Representative Banking Social Media Customer Service Training 178

ShepHyken

SEPTEMBER 16, 2020

First, the department that is often referred to as “customer service” should not be viewed as a cost center. Customer service representatives save customers that are unhappy and, in many cases, ensure customers come back. Grant authority to employees to make customer-focused decisions.

Customer Service 167

Customer Service Customer Service Training Training Customer Service Representative 167

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. No one ever said that having a customer care number was a necessity to run a business!

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Wait Times 109

Wait Times Customer Service Training Customers Customer Service 109

ShepHyken

SEPTEMBER 7, 2016

Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customer service representative to the next and having to repeat the issue. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 48

Customer Service Representative Customer Service Training Customers Customer Service 48

ShepHyken

AUGUST 31, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken. Copyright © MMXVI, Shep Hyken).

Insurance 90

Insurance Customer Relationship Management Banking Customer Service Training 90

LiveChat

AUGUST 3, 2018

They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. My favorite companies are ones that spare me the rigmarole entirely.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28