ShepHyken

MARCH 7, 2018

These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They answer phones, emails, texts, social media comments, and more. They’re your front line for your customers. How would that make the employee feel?

Customer Service Representative 177

Customer Service Representative Banking Social Media Customer Service Training 177

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. The contact center or call center is usually the most expensive cog in the customer service wheel for most companies.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

LiveChat

AUGUST 3, 2018

They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. My favorite companies are ones that spare me the rigmarole entirely.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28