Customer Care Customer Experience Professionals Customer Service Training Social Media 
ShepHyken
JULY 8, 2019
Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Adam Toporek.
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Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Adam Toporek.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.
SmartKarrot
FEBRUARY 15, 2022
Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adam Toporek.
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