Customer Care Customer Experience Professionals Customer Service Training How To 
ShepHyken
JULY 8, 2019
That’s why you need to know how to improve customer service using social media. My Comment: It’s been a while since I included an article about social customer care (social media customer service) in the Top Five Roundup. 100 Of The Most Customer-Centric Companies by Blake Morgan.
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. In 2014, Ian officially became a Certified Customer Experience Professional. Aimee Lucas. Jeff Toister.
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Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. In 2014, Ian officially became a Certified Customer Experience Professional. Aimee Lucas. Jeff Toister.
SurveySensum
JULY 14, 2020
Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link].
SmartKarrot
FEBRUARY 15, 2022
Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adam Toporek. Shep Hyken.
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