Customer Care Customer Confidence Customer Focused Customer relationships 
ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.
ShepHyken
JANUARY 25, 2017
They just took great care of me. That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.
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