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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

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Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

SmartKarrot

It is a given that losing a client from your base could be quite upsetting. But beyond a certain extent, losing your customer base is unhealthy. Before that, let us see what some of the adverse effects of customer attrition are: 1. Poor Revenue and ROI. This is when you must stop and introspect, what are we doing?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. She led CX company-wide for 11 years at Applied Materials.