Kerry Bodine

MAY 11, 2020

You can also compare operational, financial, and customer-feedback data from before the pandemic and with those that you’re collecting now — and look for directional changes. How have our competitors’ experiences changed? Just don’t skip those interviews!

Strategy 305

Strategy Customer Journeys Customer Experience Fashion 305

CSM Practice

MAY 13, 2020

Focus all your teams, including marketing, product development, engineering, and support on delivering even more value to existing customers. These teams should be allowed access to direct customer feedback and data, so they understand their needs and act on it. ? Listen More, Respond Immediately.

Customer Success 128

Customer Success Effort Score Customer Centricity Video 128

CSM Practice

MAY 16, 2020

Focus all your teams, including marketing, product development, engineering, and support on delivering even more value to existing customers. These teams should be allowed access to direct customer feedback and data, so they understand their needs and act on it. ? Listen More, Respond Immediately.

Customer Success 52

Customer Success Effort Score Video Financial 52

Kustomer

SEPTEMBER 3, 2020

The organizations that have been able to deliver on customer expectations during this pandemic are the ones surviving and thriving, while others that have failed to build digital transformation may be struggling. He mentions the question is, “How do we drive meaningful change inside of complex organizations?”

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52