Totango

NOVEMBER 27, 2023

It’s important to spend time analyzing your data to understand why your customers are making certain choices and determine what elements of the health score are most important to retaining and growing your customer base. However, a customer’s health score is constantly shifting.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

ChurnZero

AUGUST 13, 2021

It takes a lot off the plate of the Customer Success team that has to do repetitive training and onboarding. The community is a great resource for your customers because then it gets that self-service part. But those do take work and a little bit effort. You can’t expect instant, sudden growth and sudden interest.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. It’s about customer loyalty. Nate Brown: (04:55). I love those.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

ChurnZero

AUGUST 13, 2021

It takes a lot off the plate of the Customer Success team that has to do repetitive training and onboarding. The community is a great resource for your customers because then it gets that self-service part. But those do take work and a little bit effort. You can’t expect instant, sudden growth and sudden interest.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

CSM Practice

MAY 13, 2020

Health scores are designed to be an early warning of churn. Previously healthy customers may now be struggling and vice versa, so your scoring system should reflect your customers’ changing situation and behaviors. To do this, you can reiterate on your present health score or create a new one based on new data.

Customer Success 128

Customer Success Effort Score Customer Centricity Video 128

CSM Practice

MAY 16, 2020

Health scores are designed to be an early warning of churn. Previously healthy customers may now be struggling and vice versa, so your scoring system should reflect your customers’ changing situation and behaviors. To do this, you can reiterate your present health score or create a new one based on new data.

Customer Success 52

Customer Success Effort Score Video Financial 52