Customer Base Customer Centricity Customer Insights Wireless 
SuiteCX
JANUARY 19, 2015
Your investment in CX must link directly to key business results • Have a clear story line that arDculates the criDcal business results to how the new/improved processes, capabiliDes and customer centricity will deliver your business enhanced performance.
Answer Dash
APRIL 17, 2020
Customer-based research, and the resulting customer experience insights, will help you to prioritize your CX improvements and work more intuitively on existing projects. Changing culture Making a commitment to customer-centric ways of doing business is likely to involve cultural change within your organization.
Bold360
DECEMBER 1, 2016
Given that enterprises must become customer-centric from the outside in, customer experience software must unify the customer journey and empower users – including non-technical personnel – to work effectively. Treat your customers like people, not data. Erol Toker is the Founder and CEO of Truly Wireless.
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